Two of the LIS courses I took this winter were Information Architecture: Web Design for Usability and Emerging & Evolving Technologies. Both courses reviewed at some point usability and the user experience. Although one may think of websites or applications first when discussing usability and/or the user experience, the concept can be applied to any space or thing. There is a lot of choice out there for consumers – companies and organizations can improve the user experience to generate loyalty and increase brand awareness.

User Experience Is The Heart Of Any Company. How Do You Make It Top Priority? from FastCompany

Why User Experience Is Critical To Customer Relationships from FastCompany

User Experience And The Poison On The Tip Of The Arrow from TechCrunch

UX Design as a Two-Way Conversation from UX Magazine

Cognition & The Intrinsic User Experience from UX Magazine

User Experience: The Reason Apple Towers Over Sony from Gizmodo

5 Signs of a Great User Experience from ReadWriteWeb