How Employees Shaped Strategy at the New York Public Library | HBR #libraries #employee #engagement #innovation #strategy #organizationalexcellence #strategicplanning #services


The New York Public Library is one of the largest public libraries in the world, with 18 million visitors yearly, a budget of nearly $300m, and 93 branches. It serves vastly diverse populations…

Library leaders knew that given the immense changes brought on by digital innovations, as well as shifts in the communities that the Library served, it would need to evolve. How to transform such a huge, iconic institution, wrapped in history, into a nimble player? How to provide hyper-local services tailored to the diverse needs of its patrons while also upholding a consistent and high standard of service?

In the spring of 2014, we proposed a radical approach: offer anyone on staff – over 2,500 individuals, many of them union members – the chance to shape the library through strategic conversations with senior leaders. READ MORE: How Employees Shaped Strategy at the New York Public Library | Harvard Business Review

Advertisements

#Facebook Partners with #UN to Bring #Internet #Access to #Refugee Camps | CNET @Facebook #UnitedNations #refugees


Facebook is working with the United Nations to enable refugees from the Syrian civil war to access the Internet so they can more easily communicate while seeking resettlement. In a speech to the UN on Saturday, Facebook CEO Mark Zuckerberg said Internet connections in refugee camps will help refugees get better support from the aid community and maintain links to family and loved ones. Access to the Web is key to increasing quality of life, Zuckerberg added, saying it not only helps people communicate but can also help lift them from poverty. READ MORE: Facebook partners with UN to bring Internet access to refugee camps | CNET

‘Hour of Code’ Offers Free Coding Lessons | PCMag.com


Code.org today launched a massive campaign aimed at encouraging kids to learn computer programming.

Kicking off Computer Science Education Week, the nonprofit organization joined forces with supporters like Google, Microsoft, Amazon, Apple, Bill Gates, Mark Zuckerberg, Reid Hoffman, and Jack Dorsey to get students, teachers, and parents excited about coding.

The “Hour of Code” initiative, first announced in October, provides an interactive introduction through online tutorials. Are you just a beginner looking to learn the basics, or have you already mastered one coding language and want to pick up another? Visit Code.org to find coaching on building apps and Web pages, programming robots, and more.

Read: ‘Hour of Code’ Offers Free Coding Lessons | News & Opinion | PCMag.com.

American Library Association Defends Banned Mexican American Studies Courses | Mashable


Librarians do not approve of Arizona’s battle against Mexican American Studies.

A group of 10 educational organizations, including the American Library Association, filed an amicus brief Monday in support of the lawsuit against Arizona Superintendent of Public Instruction John Huppenthal for quashing a controversial Mexican American Studies curriculum in Tucson. Some 48 teachers from across the country filed a second amicus brief defending the banned courses.

The educators argue that in passing legislation aimed at shutting down a progressive Mexican American Studies program, Arizona Republicans were guided by political goals rather than pedagogical ones.

Read: American Library Association Defends Banned Mexican American Studies Courses | Mashable.

10 Surprising Social Media Statistics That Will Make You Rethink Your Social Strategy | Fast Company


If you’re managing social media for your business, it might be useful to know about some of the most surprising social media statistics this year. Here are 10 that might make you rethink the way you’re approaching social media.

Read: 10 Surprising Social Media Statistics That Will Make You Rethink Your Social Strategy | Fast Company | Business + Innovation.

3 Ways to Use Social Media for Fundraising | See3 Communications


Is It OK to Yell at Your Employees? | Michael Schrage | HBR


Full Article

Steve JobsJeff Bezos. Martha Stewart. Bill Gates. Larry Ellison. Jack Welch. Successful. Visionary. Competitive. Demanding. And each with a well-deserved reputation for raising their voices. They yelled. Yelling was an integral part of their leadership and management styles.

Is that bad? Is that a flaw?

Harvard Business School recently published and popularized a case study of Sir Alex Ferguson, Manchester United’s recently retired manager and the most successful coach in English Premier League history. Ferguson was a fantastic leader and motivator. But Sir Alex was particularly famous for his “hair dryer treatment”: When he was angry with his players, he shouted at them with such force and intensity it was like having a hair dryer switched on in their faces.

Does that make Sir Alex’s leadership less worthy of study and emulation?

Of course, that’s sports. Elite coaches worldwide are notorious for yelling at their talented athletes. Vince Lombardi, Mike Ditka, Bela Karolyi, Pat Summitt, and Jose Mourinho were comparably effective at raising their voices to command attention and results. They inspired great performances and even greater loyalty.

High-decibel intensity is similarly found in special forces training and commands in the military. Yelling is intrinsic to elite military unit culture. It’s expected, not rejected. But perhaps the inherent physicality and emotional stresses of those fields make yelling more acceptable than in more creative and aesthetic endeavors.

But wait: Even the seemingly genteel world of classical music evokes clashes other than cymbals. The world’s best and most highly regarded conductors are frequently famous for raising their voices even higher than their batons. Arturo Toscanini, Herbert von Karajan, and even Daniel Barenboim had reputations for making sure their sharper words were heard above the flatter music. For world-class symphony orchestras, world-class conductors’ critiques are seldom sotto voce.

There’s surely never been a shortage of movie and theater directors who emphatically raise their voices to raise the level of performance of their actors and crew. Neither Stanley Kubrick nor Howard Hawks, for example, were mutes.

What’s true for the collaborative arts holds true for the collaborative sciences, as well. Nobelist Ernest Rutherford was a force of nature who rarely hesitated to firmly and loudly make his questions and concerns known during his astonishingly successful tenure running Cambridge’s Cavendish Lab. His Cavendish was arguably the most important experimental physics lab in the world.

To be sure, yelling doesn’t make someone a better leader or manager. But the notion that raising one’s voice represents managerial weakness or a failure of leadership seems to be prima facie nonsense. The empirical fact pattern suggests that in a variety of creative and intensely competitive talent-rich disciplines around the world, the most successful leaders actually have yelling as both a core competence and brand attribute. These leaders apparently benefit from the acoustic intensity of their authenticity and the authenticity of their intensity.

But is that a good thing? Or a necessary evil?

Stanford Professor Bob Sutton, who authored the managerial cult classic The No Asshole Rule is not quick to condemn leaders and managers who raise their voices with intent.

“To me it is all about context and culture,” he told me via email, “and the history of the relationship. So in some settings, yelling is accepted and is not viewed as a personal insult, but an expected part of leadership. The National Football League is an example… I once tried to teach the ‘no asshole rule’ to a group of folks from NFL teams, and in that context, many of the behaviors that might be shocking in a school, company, or hospital were normal. Much of it comes down to intent and impact, so does it leave the person feeling demeaned and de-energized? Or is it taken as acceptable and expected, and even as a sign of caring?”

Exactly. Would you pay more — and better — attention if you were being yelled at by someone who cares as much about the quality of your work as you do? Or would you find it demotivating? Conversely, if — or when — you raise your voice to a colleague, a boss, or a subordinate, do they hear someone whose passion matters more than their volume?

When I look at the organizations that seem to have the greatest energy and drive, the conversations aren’t whispered and the disagreements aren’t polite. Raised voices mean raised expectations. The volumes reflect intensity, not intimidation.

In other words, yelling isn’t necessarily a bug; it can be a feature — a poignant one.

Sutton concluded his email as follows: “Remember the late and great J. Richard Hackman from Harvard? He yelled at me now and then — I mean yelled, swearing, calling me an idiot — when I was about to make some bad career choices. I appreciated it at the time and have loved him more for it over the years. I knew he was doing because he cared and wanted to make sure I got the message. I wish he were here to yell at me right now.”

If you’re yelling because humiliating and demeaning people is part of who you are, you’ve got bigger professional issues than your decibel level. Your organization needs a quiet conversation about whether your people should work a little louder. But if raising your voice because you care is part of who you are as a person and communicator, your employees should have the courtesy and professionalism to respect that.

Is It OK to Yell at Your Employees? | Michael Schrage | Harvard Business Review

50 Powerful Statistics About Tech Mega Trends Affecting Every Business | Vala Afshar


There are five mega trends impacting the IT departments of every company: Mobile, Social, Cloud, Apps and Big Data. In this presentation, Vala Afshar reveals ten startling stats for each mega trend.

The Social Media Marketing Book | Dan Zarrella


British Film Institute to launch streaming video service on October 9th | Engadget


The British Film Institute promised that it would put 10,000 movies online as part of the Film Forever initiative, and it’s now making good on its word — if slowly. The Institute will launch the first phase of its BFI Player streaming service on October 9th with a library of more than 1,000 videos, including movies, behind-the-scenes clips and archival footage. About 60 percent of the content will be free, with the rest available as pay-per-view. As for those remaining 9,000 videos? The BFI expects those to appear in the months ahead, and it’s launching BFI Player’s second phase in early 2014.

via British Film Institute to launch streaming video service on October 9th | Engadget.